4 ways of issue tracking in Jira
Whether you’re a seasoned product owner or trying out Jira for the first time, your goal is to stay on track with everyday tasks. Jira offers so many different ways to manage issues that you may even feel a bit overwhelmed by the choices. Depending on your needs, you may be perfectly fine with a simple Kanban board or gallop […]
18 December 2020 • 25 min read
How to streamline the work process with Jira email integration
This is a guest post by Infosysta – a customer-oriented software and enterprise services company specialized in collaboration tools, DevOps, ALM, helpdesk, document & content management, software development, Agile project management, and task management. Infosysta is a Top Vendor on the Atlassian Marketplace with 15 apps in its product portfolio. Emails are an unavoidable means […]
2 November 2020 • 11 min read
Dogfooding: how Deviniti tests with its test management tools
– Dogfooding is a great way to get people to walk a little way in the user’s shoes. Source Dogfooding comes from the phrase first used in 1988 by a Microsoft manager Paul Maritz who wanted to improve a product and emailed his colleague the following message: “We are going to have to eat our own […]
29 October 2020 • 22 min read
5 ways to categorize Customer Portals in Jira Service Desk
When it comes to reporting a problem or making a request, the usability of the service desk tool is crucial. Who would want to waste time on maneuvering between various options just to find that specific one? While working with Jira Service Desk, we noticed the need to improve the categories with particular groups of […]
1 October 2020 • 15 min read
How we built a mobile-first Jira app using the 80/20 rule
Searching for issues in Jira can be a burden if you are not a JQL expert or don’t have too much time on your hands. During an internal hackathon at Deviniti, our Atlassian Cloud development team set out to create Context Issues, an app that solves this problem. Little did we know that we’d end […]
10 September 2020 • 20 min read
How customer feedback and support teams can shape product development
Customers and support agents are a perfect tandem for enhancing product development. The first ones use our product so they know its strengths and weaknesses. The second ones are on the front line in terms of handling customer queries and issues. Then it’s worth creating a process of collecting customer feedback, passing it to the right team members, […]
28 August 2020 • 21 min read
How we set up Jira Service Desk to improve employee engagement
There are situations in our companies when we need to carry out some internal surveys or employee voting (f.e. for the employee representative). There are many tools we can use for such purposes, for example, SurveyMonkey, TypeForm, SurveyGizmo, and Google Forms. However, in case of the internal activities, we don’t want data leakage. At the same […]
12 August 2020 • 18 min read
How to enable self-service in Jira Service Management
Originally published December 20, 2019, updated February 9, 2021 Nowadays, self-service becomes a new sexy. Customers seek for on-demand problem solving, which is something support teams have to consider. According to Forrester Research, 72% of customers prefer self-service over the phone or email support. Given that they can easily find and use these capabilities, providing them can reduce […]
20 December 2019 • 22 min read
