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Atlassian

Deviniti invites to the remote Atlassian Day – Baltic Edition 2020

As Michael North stated in his book, The Baltic: A History: The Baltic has always been a region of exchange and encounter. Since ancient times it was populated with various language communities … the Baltic region was the scene of intense social and cultural exchange at all levels. … new importance may be seen in the recent expansion […]

Dzmitry Hryb

5 October 2020 • 9 min read

Atlassian

Jira Day 2020 Remote Edition: the cosmic journey highlights

What a week it was! While NASA and SpaceX were preparing the Dragon Crew flight to the International Space Station, we broadcast Jira Day 2020 Remote Edition to the whole universe. For the former, this was the first-ever commercial space flight, for us – our first-ever fully remote event. Coincidentally, both were a huge success […]

Dzmitry Hryb

10 June 2020 • 26 min read

Apps

SLA management in Jira Service Management

Originally published September 25, 2019, updated February 5, 2021 Great user experience doesn’t stand only for presenting an exceptional user interface, eye-catching graphics and helpful content. It also includes delivering high-quality customer service, which we can do by solving our clients’ problems within a specified deadline. Especially in industries like IT or telecommunication, companies define time-based goals for their support team and include them in the end-user […]

Karolina Lasoń

25 September 2019 • 23 min read

Apps

Securing Jira Service Management with permissions

 Originally published August 12, 2019, updated January 5, 2021 Online security is not only about the technology and processes, but also about the people. Especially that over 95% of security breaches happen because of human error. And such error may give unauthorized people access to vulnerable data that not only our customers but also our employees entrusted us […]

Karolina Lasoń

13 August 2019 • 25 min read

Apps

Design your own Jira Service Management Customer Portal

Updated on March 9, 2021 People tend to stick to first impressions even in business. Especially when it comes to ITSM platforms, such as Jira Service Management, where usually customers come across a generic layout. And this isn’t how we leave a good first impression on a business customer who seeks help with a problem […]

Karolina Lasoń

27 May 2019 • 11 min read

Apps

6 apps that take your Jira Service Management to the next level

Last update: 20.11.2020 Jira Service Management is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range of apps available on the Atlassian Marketplace to extend its functionalities. These help not only in terms of handling communications with external and internal customers, but also to boost the […]

Karolina Lasoń

21 May 2019 • 15 min read

Apps

5 ways to use cards in advanced Jira Service Management theme

Jira Service Management is one of the most popular ITSM tools on the market. Just like any other Atlassian tool, it’s prone to complaints about how unintuitive it can be even after configuration. Even though Atlassian works hard on extending native customization possibilities, which results we saw at Atlassian Summit in Las Vegas, it may not […]

Karolina Lasoń

3 May 2019 • 10 min read

Apps

Become the Andy Warhol of your Customer Portal

Published on April 17, 2019, updated on February 18, 2021 There are people who hate Jira for its raw, unintuitive user interface, especially the one on Data Center. But we can easily say the same about the interface that’s on Jira Service Management. Without a proper customization, Service Management’s UI is raw and unintuitive. Even after we […]

Karolina Lasoń

17 April 2019 • 15 min read