Blog

Extension for Jira Service Desk

Latest stories

Apps

5 ways to categorize Customer Portals in Jira Service Desk

When it comes to reporting a problem or making a request, the usability of the service desk tool is crucial. Who would want to waste time on maneuvering between various options just to find that specific one? While working with Jira Service Desk, we noticed the need to improve the categories with particular groups of […]

Magdalena Korgul

1 October 2020 • 15 min read

Apps

How to enable self-service in Jira Service Management

Originally published December 20, 2019, updated February 9, 2021 Nowadays, self-service becomes a new sexy. Customers seek for on-demand problem solving, which is something support teams have to consider. According to Forrester Research, 72% of customers prefer self-service over the phone or email support. Given that they can easily find and use these capabilities, providing them can reduce […]

Karolina Lasoń

20 December 2019 • 22 min read

Apps

SLA management in Jira Service Management

Originally published September 25, 2019, updated February 5, 2021 Great user experience doesn’t stand only for presenting an exceptional user interface, eye-catching graphics and helpful content. It also includes delivering high-quality customer service, which we can do by solving our clients’ problems within a specified deadline. Especially in industries like IT or telecommunication, companies define time-based goals for their support team and include them in the end-user […]

Karolina Lasoń

25 September 2019 • 23 min read

Apps

Securing Jira Service Management with permissions

 Originally published August 12, 2019, updated January 5, 2021 Online security is not only about the technology and processes, but also about the people. Especially that over 95% of security breaches happen because of human error. And such error may give unauthorized people access to vulnerable data that not only our customers but also our employees entrusted us […]

Karolina Lasoń

13 August 2019 • 25 min read

Atlassian

What was going on at Jira Day 2019?

Over the last 5 years, we at Deviniti have organized over 20 events related to Atlassian products. Jira Day is the biggest of them, and it’s the largest conference of that type in Central and Eastern Europe. Well, some even claim it the largest non-Atlassian-owned event in the world! However, each year Jira Day is truly growing and becoming more […]

Dzmitry Hryb

13 July 2019 • 41 min read

Apps

6 apps that take your Jira Service Management to the next level

Last update: 20.11.2020 Jira Service Management is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range of apps available on the Atlassian Marketplace to extend its functionalities. These help not only in terms of handling communications with external and internal customers, but also to boost the […]

Karolina Lasoń

21 May 2019 • 15 min read

Apps

7 most promising apps for Atlassian products in 2019

We all use Atlassian products for different reasons – their flexibility, functionalities or availability. Whatever the reason, we should trust them to get our day-to-day work done. However, it’s often a love-hate kind of relationship, because the more use cases are there proving Atlassian software is for everyone, the more features feel like missing in all of them. Thankfully, the creators thought about this […]

Karolina Lasoń

11 January 2019 • 14 min read

Apps

How to create Dynamic Forms in Jira Service Management Cloud

Originally published on December 20, 2018, updated on February 24, 2021 Extension for Jira Service Management is our flagship app available on the Atlassian Marketplace. From its inception, this product has been providing the most wanted features improving security, usability and appearance of Server instances on Jira Service Management. Earlier this year, we became founding partners of Data Center Approved Apps program by […]

Karolina Lasoń

20 December 2018 • 10 min read