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Jira Service Desk

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ITSM

4 challenges of knowledge management in organizations

What to do with the knowledge that your company produces? One of the most common approaches is developing a knowledge base. Let's learn how to build one.

Przemysław Wysota

26 August 2021 • 25 min read

Atlassian

What Jira Server clients should do before 2024

Last update: December 9, 2020 Already heard the news about Atlassian announcing the end of sale for Server products in 2024 and don’t know what to do with your instance? As a Platinum Enterprise Solution Partner, we’ll navigate these changes together with you through the digital space. Here we are with the most important information and guidelines […]

Dzmitry Hryb

4 November 2020 • 22 min read

Apps

5 ways to categorize Customer Portals in Jira Service Desk

When it comes to reporting a problem or making a request, the usability of the service desk tool is crucial. Who would want to waste time on maneuvering between various options just to find that specific one? While working with Jira Service Desk, we noticed the need to improve the categories with particular groups of […]

Magdalena Korgul

1 October 2020 • 15 min read

Apps

How customer feedback and support teams can shape product development

Customers and support agents are a perfect tandem for enhancing product development. The first ones use our product so they know its strengths and weaknesses. The second ones are on the front line in terms of handling customer queries and issues. Then it’s worth creating a process of collecting customer feedback, passing it to the right team members, […]

Alina Urbaniak-Gawlik

28 August 2020 • 21 min read

Apps

How we set up Jira Service Desk to improve employee engagement

There are situations in our companies when we need to carry out some internal surveys or employee voting (f.e. for the employee representative). There are many tools we can use for such purposes, for example, SurveyMonkey, TypeForm, SurveyGizmo, and Google Forms. However, in case of the internal activities, we don’t want data leakage. At the same […]

Martyna Wiśnik

12 August 2020 • 19 min read

Atlassian

How to merge two Jira instances: a customer case

Do you know how many Jira instances teams use at your company? You can benefit a lot from integrating them by implementing a unified stream of activity, connecting your reporting panels, and facilitating links between projects. However, integrating multiple Jira instances comes with its share of challenges. If you’re wondering how to carry out the process […]

Piotr Mazij

1 July 2020 • 25 min read

Atlassian

Jira Day 2020 – Remote Edition is around the corner

Tomorrow we’re taking over the universe! We’re kicking off Jira Day 2020 – Remote Edition. During our 4-days free event, we’ll provide you with ready-to-use solutions that will boost your business in these tough times. We know that you are busy now more than ever. That’s why we’ll walk you through our event’s agenda, so you could easily […]

Alina Urbaniak-Gawlik

25 May 2020 • 12 min read

Atlassian

Jira Day 2020 – Remote Edition behind the scenes

There’s one week left to Jira Day 2020 – Remote Edition! We’ve been working hard to organize the best possible online event. As we can’t wait for you and the rest of the participants to see the great attractions we prepared for the event, in this article we’ll give you a sneak peek of it.  First Jira Day […]

Alina Urbaniak-Gawlik

19 May 2020 • 10 min read