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Jira Service Management

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4 ways of issue tracking in Jira

Whether you’re a seasoned product owner or trying out Jira for the first time, your goal is to stay on track with everyday tasks. Jira offers so many different ways to manage issues that you may even feel a bit overwhelmed by the choices. Depending on your needs, you may be perfectly fine with a simple Kanban board or gallop […]

Jarosław Morawski

18 December 2020 • 25 min read

Apps

6 apps that take your Jira Service Management to the next level

Last update: 20.11.2020 Jira Service Management is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range of apps available on the Atlassian Marketplace to extend its functionalities. These help not only in terms of handling communications with external and internal customers, but also to boost the […]

Karolina Lasoń

21 May 2019 • 15 min read

Apps

How to improve your customer’s journey through Jira Service Management, pt. 4: My Requests

Updated on March 10, 2021, by Magdalena Korgul, Content Specialist at Deviniti This is the fourth part of the series of articles about improving customer experience with Jira Service Management Data Center. Read on about the other screens: Help Center Request Form Request Detail View According to CCW Digital, customer experience and customer service management are […]

Karolina Lasoń

6 December 2018 • 12 min read

Apps

How to improve your customer’s journey through Jira Service Management, pt. 3: Request Detail View

Updated on March 10, 2021, by Magdalena Korgul, Content Specialist at Deviniti This is the third part in the series of articles about improving customer experience with Jira Service Management Data Center. Read on about the other screens: Help Center Request Form My Requests screen As we already know from the previous articles about Help Center and Request […]

Karolina Lasoń

29 November 2018 • 19 min read

Apps

How to improve your customer’s journey Through Jira Service Management, pt. 2: Request Form

Updated on March 10, 2021, by Magdalena Korgul, Content Specialist at Deviniti This is the second part of the series of articles about improving customer experience with Jira Service Management Data Center.  Read on about the other screens: Help Center Request Detail View My Requests screen In the first part of this series, we focused on […]

Karolina Lasoń

16 November 2018 • 22 min read

Apps

How to improve your customer’s journey through Jira Service Management, pt. 1: Help Center

Updated on March 10, 2021, by Magdalena Korgul, Content Specialist at Deviniti This is the first part of the series of articles about improving customer experience with Jira Service Management Data Center. Read about the other screens: Request Form Request Detail View My Requests The 2018 Winter Executive Report by Customer Contact Week Digital shows that […]

Karolina Lasoń

8 November 2018 • 21 min read

Apps

How to synchronize Jira User Groups with Jira Service Management Organizations

Published on October 18, 2018, updated on February 16, 2021 Deviniti started 17 years ago as a custom software development company. Now, being an Atlassian Platinum Solution Partner, we never forget about our roots and are always happy to build and implement custom features in a client’s Jira instance upon their request. We release many […]

Dzmitry Hryb

12 October 2018 • 1 min read