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ITSM

Implementing ITSM change management in Jira

For decades, combining software development and ITSM change management processes was really difficult to implement. But in 2021, Atlassian made a brilliant and bold move to offer this in Jira Service Management in the Cloud. Keep on reading to learn more about what this recent development means for ITSM change management processes carried out in Jira.

Przemysław Wysota

8 September 2021 • 24 min read

Events-EN

Fasten your cosmic seatbelts – Jira Day 2021 takes off at the end of May!

Almost 3 thousand participants, 34 hours of lectures, and 35 speakers – during Jira Day 2020 Remote Edition we certainly haven’t been bored. This year, after the great success of the 2020’s Jira Day edition, we work twice as hard to fulfill our community’s expectations, help you learn more about the Atlassian Ecosystem products, and […]

Magdalena Korgul

17 May 2021 • 15 min read

Events-EN

Jira Day is back! Keynotes 2021

Updated on March 31st, 2021 by Tatiana Glazkova Last year, we took off with Jira Day Remote Edition. Despite all the challenges, we had four days abounded with training sessions, absorbing expert talks, and 11 engaging AMA sessions. This year, we’ll be shooting for the stars again, as we want to ensure that the lively […]

Magdalena Korgul

18 February 2021 • 12 min read

Agile & DevOps

Supporting Agile and DevOps transformation in Santander Bank Polska

In this article, we zoom in on two projects that brought tangible business value to Santander Bank Polska during our collaboration.

Dzmitry Hryb

17 February 2021 • 33 min read

Apps

4 ways of issue tracking in Jira

Whether you’re a seasoned product owner or trying out Jira for the first time, your goal is to stay on track with everyday tasks. Jira offers so many different ways to manage issues that you may even feel a bit overwhelmed by the choices. Depending on your needs, you may be perfectly fine with a simple Kanban board or gallop […]

Jarosław Morawski

18 December 2020 • 25 min read

Atlassian

What Jira Server clients should do before 2024

Last update: December 9, 2020 Already heard the news about Atlassian announcing the end of sale for Server products in 2024 and don’t know what to do with your instance? As a Platinum Enterprise Solution Partner, we’ll navigate these changes together with you through the digital space. Here we are with the most important information and guidelines […]

Dzmitry Hryb

4 November 2020 • 22 min read

Apps

How to streamline the work process with Jira email integration

This is a guest post by Infosysta – a customer-oriented software and enterprise services company specialized in collaboration tools, DevOps, ALM, helpdesk, document & content management, software development, Agile project management, and task management. Infosysta is a Top Vendor on the Atlassian Marketplace with 15 apps in its product portfolio. Emails are an unavoidable means […]

Magdalena Korgul

2 November 2020 • 11 min read

Apps

5 ways to categorize Customer Portals in Jira Service Desk

When it comes to reporting a problem or making a request, the usability of the service desk tool is crucial. Who would want to waste time on maneuvering between various options just to find that specific one? While working with Jira Service Desk, we noticed the need to improve the categories with particular groups of […]

Magdalena Korgul

1 October 2020 • 15 min read