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Queues for Jira Service Desk

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Apps

How customer feedback and support teams can shape product development

Customers and support agents are a perfect tandem for enhancing product development. The first ones use our product so they know its strengths and weaknesses. The second ones are on the front line in terms of handling customer queries and issues. Then it’s worth creating a process of collecting customer feedback, passing it to the right team members, […]

Alina Urbaniak-Gawlik

28 August 2020 • 21 min read

Apps

SLA management in Jira Service Management

Originally published September 25, 2019, updated February 5, 2021 Great user experience doesn’t stand only for presenting an exceptional user interface, eye-catching graphics and helpful content. It also includes delivering high-quality customer service, which we can do by solving our clients’ problems within a specified deadline. Especially in industries like IT or telecommunication, companies define time-based goals for their support team and include them in the end-user […]

Karolina Lasoń

25 September 2019 • 23 min read

Apps

6 apps that take your Jira Service Management to the next level

Last update: 20.11.2020 Jira Service Management is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range of apps available on the Atlassian Marketplace to extend its functionalities. These help not only in terms of handling communications with external and internal customers, but also to boost the […]

Karolina Lasoń

21 May 2019 • 15 min read

Apps

Top 10 Jira Service Desk Server features for admins and agents

Just like last year, DEISER Enterprise Days 2018 brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for two days to exchange knowledge and share best practices, as well as to celebrate DEISER’s 20th birthday. The event took place in two locations – on the first day, November 14th, we met in Torre […]

Karolina Lasoń

22 November 2018 • 24 min read

Atlassian

Jira Service Desk Day 2018: an overview of modern ITSM practices

One of our stops on the recent trip to the United States was San Francisco, where we hosted our own Jira Service Desk Day 2018. We invited Atlassian team, Solution Partners, AUG members and IT professionals from the Bay Area to shake hands and share experience with this ITSM solution in the intimate surroundings of Variety Club […]

Dzmitry Hryb

18 October 2018 • 24 min read

Apps

Get Your Support Team’s Performance to the Top with Queues for Jira Service Desk

Do you work on a big and complex project which needs extra care to be managed? Is your support team in trouble with getting through an endless list of issues every day? Then you should know what queues are and how to manage them properly!

Dzmitry Hryb

31 August 2018 • 1 min read

Apps

8 Most Common Concerns of Jira Service Management Users (And Solutions To Them)

This article was originally published by Senior Atlassian Apps Manager Kate Pawlak on LinkedIn. Updated 9 February 2021 When asked “What is the top priority for your business in the next 5 years?”, almost 46% of the companies state: customer experience. This answer is not a surprise – even the best product needs competent advisers who […]

Krzysztof Skoropada

10 May 2018 • 1 min read

Apps

How to enhance ITSM performance with Queues for Jira Service Management

What makes for the best ITSM software? According to Technology Advice, we need to take a number of features under consideration here. Importantly, the software we choose has to enable us to handle all the problems and incidents, even better if we have a ready solution on standby. Along with this comes the possibility to assign […]

Krzysztof Skoropada

5 December 2017 • 15 min read