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Theme Extension for Jira Service Desk

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Apps

5 ways to categorize Customer Portals in Jira Service Desk

When it comes to reporting a problem or making a request, the usability of the service desk tool is crucial. Who would want to waste time on maneuvering between various options just to find that specific one? While working with Jira Service Desk, we noticed the need to improve the categories with particular groups of […]

Magdalena Korgul

1 October 2020 • 15 min read

Apps

How we set up Jira Service Desk to improve employee engagement

There are situations in our companies when we need to carry out some internal surveys or employee voting (f.e. for the employee representative). There are many tools we can use for such purposes, for example, SurveyMonkey, TypeForm, SurveyGizmo, and Google Forms. However, in case of the internal activities, we don’t want data leakage. At the same […]

Martyna Wiśnik

12 August 2020 • 19 min read

Apps

How to enable self-service in Jira Service Management

Originally published December 20, 2019, updated February 9, 2021 Nowadays, self-service becomes a new sexy. Customers seek for on-demand problem solving, which is something support teams have to consider. According to Forrester Research, 72% of customers prefer self-service over the phone or email support. Given that they can easily find and use these capabilities, providing them can reduce […]

Karolina Lasoń

20 December 2019 • 22 min read

Atlassian

What was going on at Jira Day 2019?

Over the last 5 years, we at Deviniti have organized over 20 events related to Atlassian products. Jira Day is the biggest of them, and it’s the largest conference of that type in Central and Eastern Europe. Well, some even claim it the largest non-Atlassian-owned event in the world! However, each year Jira Day is truly growing and becoming more […]

Dzmitry Hryb

13 July 2019 • 41 min read

Apps

Design your own Jira Service Management Customer Portal

Updated on March 9, 2021 People tend to stick to first impressions even in business. Especially when it comes to ITSM platforms, such as Jira Service Management, where usually customers come across a generic layout. And this isn’t how we leave a good first impression on a business customer who seeks help with a problem […]

Karolina Lasoń

27 May 2019 • 11 min read

Apps

6 apps that take your Jira Service Management to the next level

Last update: 20.11.2020 Jira Service Management is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range of apps available on the Atlassian Marketplace to extend its functionalities. These help not only in terms of handling communications with external and internal customers, but also to boost the […]

Karolina Lasoń

21 May 2019 • 15 min read

Apps

5 ways to use cards in advanced Jira Service Management theme

Jira Service Management is one of the most popular ITSM tools on the market. Just like any other Atlassian tool, it’s prone to complaints about how unintuitive it can be even after configuration. Even though Atlassian works hard on extending native customization possibilities, which results we saw at Atlassian Summit in Las Vegas, it may not […]

Karolina Lasoń

3 May 2019 • 10 min read

Apps

Atlassian Summit 2019: the news report by Deviniti

This year’s Atlassian Summit was fun as usual, with Scott Farquhar and Mike Cannon-Brookes dressed as Elvises and Dom Price singing Jira Las Vegas in front of 5000 people party at the Mandalay Bay beach. Most of the crowd represented the biggest giants of American business craving to know what’s new in the software their teams use every […]

Dzmitry Hryb

25 April 2019 • 23 min read