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6 apps that take your Jira Service Management to the next level

Last update: 20.11.2020 Jira Service Management is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range of apps available on the Atlassian Marketplace to extend its functionalities. These help not only in terms of handling communications with external and internal customers, but also to boost the […]

Karolina Lasoń

21 May 2019 • 15 min read

Apps

How to improve your customer’s journey through Jira Service Management, pt. 1: Help Center

Updated on March 10, 2021, by Magdalena Korgul, Content Specialist at Deviniti This is the first part of the series of articles about improving customer experience with Jira Service Management Data Center. Read about the other screens: Request Form Request Detail View My Requests The 2018 Winter Executive Report by Customer Contact Week Digital shows that […]

Karolina Lasoń

8 November 2018 • 21 min read

Apps

8 Most Common Concerns of Jira Service Management Users (And Solutions To Them)

This article was originally published by Senior Atlassian Apps Manager Kate Pawlak on LinkedIn. Updated 9 February 2021 When asked “What is the top priority for your business in the next 5 years?”, almost 46% of the companies state: customer experience. This answer is not a surprise – even the best product needs competent advisers who […]

Krzysztof Skoropada

10 May 2018 • 1 min read

Apps

Multilingual service desk – a key to global business

XXI century business is considerably different from what it used to be several decades ago. Nowadays, entrepreneurs with international businesses emphasise on their companies online presence to easily connect with their global customers. Even though the technological progress has facilitated contact between people, it also ignited the need for constant learning of new skills and technologies, as […]

Krzysztof Skoropada

19 December 2017 • 10 min read

Apps

Awesome support with Jira Service Management advanced Translation

Originally published on January 20, 2017, updated on February 24, 2021 Do your clients come from different places around the world? Does your support team receive questions and tickets in languages other than English? Or maybe you’re just about going international? Then, you may have already considered offering your customers localized help. According to Microsoft, globally, […]

Lukasz Dzbik

20 January 2017 • 14 min read