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How we built a mobile-first Jira app using the 80/20 rule

Updated on June 11th, 2021 Searching for issues in Jira can be a burden if you are not a JQL expert or don’t have too much time on your hands. During an internal hackathon at Deviniti, our Atlassian Cloud development team set out to create Issue Beacon for Jira Cloud – an app that solves […]

Jarosław Morawski

10 September 2020 • 20 min read

Apps

SLA management in Jira Service Management

Originally published September 25, 2019, updated February 5, 2021 Great user experience doesn’t stand only for presenting an exceptional user interface, eye-catching graphics and helpful content. It also includes delivering high-quality customer service, which we can do by solving our clients’ problems within a specified deadline. Especially in industries like IT or telecommunication, companies define time-based goals for their support team and include them in the end-user […]

Karolina Lasoń

25 September 2019 • 23 min read

Apps

Design your own Jira Service Management Customer Portal

Updated on March 9, 2021 People tend to stick to first impressions even in business. Especially when it comes to ITSM platforms, such as Jira Service Management, where usually customers come across a generic layout. And this isn’t how we leave a good first impression on a business customer who seeks help with a problem […]

Karolina Lasoń

27 May 2019 • 11 min read

Apps

6 apps that take your Jira Service Management to the next level

Last update: 20.11.2020 Jira Service Management is the most popular tool in managing requests from users. Even though it’s a great ITSM software, it needs a range of apps available on the Atlassian Marketplace to extend its functionalities. These help not only in terms of handling communications with external and internal customers, but also to boost the […]

Karolina Lasoń

21 May 2019 • 15 min read

Apps

5 ways to use cards in advanced Jira Service Management theme

Jira Service Management is one of the most popular ITSM tools on the market. Just like any other Atlassian tool, it’s prone to complaints about how unintuitive it can be even after configuration. Even though Atlassian works hard on extending native customization possibilities, which results we saw at Atlassian Summit in Las Vegas, it may not […]

Karolina Lasoń

3 May 2019 • 10 min read

Apps

4 ways to let your team work faster and easier in Jira Software

This article was updated on July 17, 2020. Last year, with its 65 million active users, Atlassian Jira was and still is one of the most popular project management tools. Now, the number is probably even higher. No wonder that we often hear people complaining about the amount of time they spend in this software. And, we’re not […]

Karolina Lasoń

19 April 2019 • 17 min read

Apps

Become the Andy Warhol of your Customer Portal

Published on April 17, 2019, updated on February 18, 2021 There are people who hate Jira for its raw, unintuitive user interface, especially the one on Data Center. But we can easily say the same about the interface that’s on Jira Service Management. Without a proper customization, Service Management’s UI is raw and unintuitive. Even after we […]

Karolina Lasoń

17 April 2019 • 15 min read

Apps

Why you should bring Requirements and Test Management right inside your Jira

 Originally published April 9, 2019, updated January 5, 2021 If we aim for a balanced, repetitive, and reliable testing process, we should include requirements, test, and defect management into it. Also, we should remember about reducing costs, but maintain a top-shaped and fast release process at the same time. This puts a lot of pressure on IT managers because […]

Karolina Lasoń

9 April 2019 • 16 min read